Shipping Policy | Vesta Modern Home

Welcome to Vesta Modern Home (“we,” “us,” or “our”). This Shipping Policy explains how delivery availability, shipping charges, order preparation, and shipment-related enquiries are handled.

Please review the delivery information associated with your product and checkout before placing an order.

Nothing in this policy removes your rights concerning late delivery, non-delivery, or goods damaged in transit.

1. Delivery Availability

Delivery availability depends on the product and destination.

Check whether delivery is available to your address before completing checkout. If a delivery option is unavailable or unclear, contact info@vestamodernhome.com before placing your order.

The availability of a product on the website does not mean it can be shipped to every destination.

2. Delivery Address Details

Provide a complete and accurate delivery address, including any apartment, unit, building, or access information needed for delivery.

Review your details before submitting the order. If you discover an error afterwards, contact us as soon as possible.

We will check whether an address change is still possible, but changes cannot be guaranteed once fulfilment or delivery arrangements have progressed.

Any proposed additional charge must be explained and handled in accordance with the applicable purchase terms and law.

3. Order Processing

Order processing is the preparation stage before a shipment is handed to the carrier. It is separate from the time the carrier takes to transport the package.

Review any processing commitment provided with the product or before checkout.

If an issue prevents us from meeting a commitment made for your order, we will contact you and explain the available next steps, including any cancellation or refund rights that apply.

4. Shipping Charges

Applicable shipping charges must be presented before you complete your purchase.

Review the final order total, including delivery charges and any taxes collected at checkout.

A free-shipping or discounted-shipping offer applies only when it is expressly offered and your order meets its stated conditions. Product exclusions or destination restrictions must be considered when reviewing an offer.

5. Delivery Estimates and Delays

Delivery estimates depend on the destination, shipping service, and any product-specific arrangements.

Review the delivery information provided before purchasing. A delivery estimate does not remove any obligation arising from an agreed delivery date or applicable law.

If we become aware of a delay affecting your order, we will provide relevant information and explain your options. Where the law requires your agreement to a delay or gives you a right to cancel and receive a refund, those requirements will apply.

6. Tracking and Shipment Updates

Where tracking is available, use the carrier’s tracking information to review shipment progress.

Tracking updates may not appear immediately after a package is prepared or handed over. If the information appears inconsistent or you need help locating a shipment, contact us with your order number.

Do not include full payment details when requesting a delivery update.

7. Orders with Multiple Packages

If an order needs to be sent in separate packages, the packages may have different tracking details or arrival dates.

Check the shipment information and the contents of each package before reporting an item as missing.

If an item is absent and there is no information indicating a separate shipment, contact us so we can investigate.

8. International Deliveries and Customs

Where international delivery is available, the shipment may be subject to destination-specific customs procedures.

The arrangements for import duties, taxes, and clearance charges need to be understood before purchase. Contact us before ordering if responsibility for an international charge is unclear.

Customs requirements may affect delivery arrangements, but they do not remove any obligations or remedies that apply under consumer law.

9. Missing, Damaged, or Incorrect Deliveries

Contact us if your shipment is missing, arrives damaged, or contains the wrong product.

For a package marked as delivered, check the delivery location, any carrier delivery evidence, and whether someone at the address accepted it. If it remains missing, send us the relevant order and tracking details.

For damage, provide photographs where safe and retain the packaging where practical while the issue is reviewed.

We will investigate and explain the appropriate next steps. Reporting a delivery problem to us does not require you to resolve it with the carrier first.

10. Contact Us

For shipping questions, address corrections, tracking assistance, or delivery concerns, contact:

Email: info@vestamodernhome.com
Store: Vesta Modern Home