Privacy Policy | Vesta Modern Home

Welcome to Vesta Modern Home (“we,” “us,” or “our”). This Privacy Policy explains how personal information is handled when you visit our online store, place an order, contact us, or use our services.

Please read this policy to understand the information involved in your interactions with us and the choices available to you.

1. Information We Collect

The information we collect depends on how you interact with our store.

Contact and Delivery Information:
Your name, email address, billing address, shipping address, and telephone number when provided.

Order and Transaction Information:
Products ordered, selected product options, purchase history, transaction status, and information needed to arrange delivery, returns, or refunds.

Payment Information:
Information submitted through checkout is handled by the payment services involved in your transaction. Associated order records may include payment status and transaction identifiers.

Customer Communications:
Information you provide when contacting us, including questions, order details, photographs, and other materials relevant to your enquiry.

Technical and Usage Information:
Information associated with your visit, such as your IP address, browser, device, and interactions with the website, depending on the technologies used and your privacy choices.

2. How We Use Your Information

We use personal information for purposes connected with operating our store and providing our services, including:

• Processing purchases and arranging payment, fulfilment, delivery, returns, and refunds.
• Responding to enquiries and sending communications about your order.
• Maintaining website functionality, identifying technical problems, and helping prevent fraud.
• Providing marketing communications where you have requested them or another lawful basis permits them.
• Meeting applicable recordkeeping, tax, and other legal obligations.

Where a legal basis for processing is required, it depends on the activity involved. It may include fulfilling our agreement with you, complying with legal obligations, pursuing legitimate business interests where permitted, or obtaining your consent.

3. Sharing Your Information

Information may be shared with parties involved in providing the services you use.

Store Platform and Service Providers:
Our store operates on Shopify. Information may be handled by Shopify and providers supporting payment processing, order fulfilment, delivery, customer communications, and website functionality.

Legal and Safety Requirements:
Information may be disclosed where required by law or where necessary and lawful to address fraud, protect rights, or respond to valid legal requests.

Business Changes:
If a business transfer, restructuring, or similar transaction occurs, relevant information may be transferred subject to applicable privacy requirements.

Sharing must relate to the purposes described in this policy and the services involved in your interaction with us.

4. Cookies and Privacy Preferences

Our store uses cookies and similar technologies to support functions such as maintaining your shopping session, remembering cart contents, and operating checkout.

Where optional analytics or advertising technologies are used, their operation is subject to applicable privacy requirements and your choices.

You can manage cookies through your browser and through any privacy controls provided on the website. Restricting certain cookies may affect store functionality.

Where consent is required, optional processing must not rely solely on your visit to the website as permission.

5. Information Retention and Security

We retain personal information according to the purposes for which it is needed. Relevant considerations include outstanding orders, customer enquiries, returns, disputes, accounting requirements, and applicable legal obligations.

We seek to protect information against unauthorised access, misuse, loss, and disclosure. However, no online transmission or storage system can be guaranteed completely secure.

Please do not email passwords, complete payment card numbers, or banking login credentials.

6. Your Rights and Choices

Depending on your location and the applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information. You may also have rights to restrict or object to certain processing, withdraw consent, or opt out of certain advertising-related uses.

Where applicable, you may complain to the relevant privacy regulator.

To make a privacy request, contact info@vestamodernhome.com. We may need to verify your identity before responding. Requests will be handled within applicable legal timeframes.

You can also ask us to stop sending marketing communications. This does not prevent necessary communications about an existing order.

7. International Processing and Third-Party Services

Service providers may process information outside your country. Where international-transfer safeguards are legally required, the relevant requirements apply to those transfers.

Our website may contain links to external websites or services. Their handling of information is governed by their own privacy notices. Reviewing those notices will help you understand their practices.

Using an external service does not remove any responsibility we have for our own handling of your information.

8. Children’s Privacy

Our online store is intended for a general shopping audience and is not directed at children.

If you believe a child has provided personal information in circumstances requiring parental consent or other protections, contact us so we can review the situation and take appropriate action.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, practices, or legal obligations.

Updates will be published on this page. Where additional notice or consent is legally required, we will follow those requirements.

10. Contact Us

For questions about this Privacy Policy or the handling of your personal information, contact:

Email: info@vestamodernhome.com
Store: Vesta Modern Home