Check that your payment details and billing address are correct. Before trying again, check whether you received an order confirmation or whether a transaction appears in your payment account.

For questions about a declined payment, contact your payment provider. For help checking whether an order was placed, email info@vestamodernhome.com. Please do not send full card details, passwords, or banking credentials.

Please email info@vestamodernhome.com as soon as possible with your order number and the change or cancellation you would like to request.

We will check your order’s status and confirm whether the request can be accommodated. Sending a request does not automatically confirm that an order has been changed or cancelled.

Do you allow exchanges?

Email info@vestamodernhome.com with your order number, the item you would like to return or exchange, and a brief explanation of your request.

We will review your request under our Return Policy and explain the available next steps. Please contact us before sending an item back so we can provide the appropriate return instructions and address.

 Do you replenish sold-out items?

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Why is my discount code not working?

Check that the code has been entered correctly and review its terms for any minimum purchase amount, eligible products, expiry date, or restrictions on combining offers.

If you believe your order qualifies but the code still does not work, email info@vestamodernhome.com with the code and a description of the issue before completing your purchase.

 Do you provide shipping to other countries?

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Our collections include home décor, lighting, decorative rugs, artificial plants, smart home essentials, and selected home office furniture.

Browse our collections to explore pieces for different areas of your home, whether you are refreshing a favourite corner or adding a practical everyday detail.

How do I check whether a product is right for my space?

Review the product description and any listed measurements, materials, colours, care requirements, and assembly information before ordering.

Measure your available space and check the options you have selected. For lighting or smart home products, review any listed power and compatibility requirements. If a detail you need is missing or unclear, contact us before purchasing.

How do I place an order?

Browse our collections, choose your preferred product, and review its description and available options. Select the quantity and any applicable size, colour, or style, then add the item to your cart.

When you are ready, proceed to checkout, enter your delivery and payment details, and review everything before confirming your purchase.

Can I return an item?

Eligible items can be returned within [insert your return window and when it begins, such as the delivery date], subject to the conditions in our Return Policy.

Please review the policy for item eligibility, exclusions, required condition, and responsibility for return shipping costs before requesting a return.

Where tracking is available, use the tracking details provided with your shipment updates to check the carrier’s latest delivery information.

If you cannot find your tracking details or need help understanding an update, email info@vestamodernhome.com with your order number.

My package says “delivered,” but I cannot find it. What should I do?

Check the delivery address on your order and any delivery notes or photographs supplied by the carrier. Look around the delivery location and check whether someone in your household or building reception accepted the package.

If you still cannot locate it, contact us with your order number and tracking details so we can help investigate.

Please contact info@vestamodernhome.com promptly with your order number, a description of the damage, and clear photographs of the item and packaging, where safe to take them.

Keep the packaging where it is safe to do so until you receive further guidance. We will review the information and explain the next steps for resolving the issue.

What should I do if I receive the wrong item?

Email us with your order number, the name of the product you ordered, and a clear photograph of the item you received. Include a photograph of its product label, where available.

We will compare the details with your order and advise you on the appropriate next steps. Please contact us before arranging a return.

Email info@vestamodernhome.com for help with product questions, orders, shipping, returns, or other store enquiries.

For an existing purchase, include your order number and a brief explanation of the issue so we can identify your order and understand what you need.

What information should I include in my message?

Please include your name, order number where applicable, and a clear description of your question or concern.

For a product or delivery issue, relevant photographs and tracking details can help us understand the situation. Please do not include full payment card numbers, passwords, or bank login information.