Return and Refund Policy | Vesta Modern Home

Welcome to Vesta Modern Home (“we,” “us,” or “our”). This policy explains how to contact us about returns, damaged or incorrect products, cancellations, exchanges, and refunds.

Please read this policy alongside any product-specific terms provided before purchase. Nothing in this policy limits rights or remedies that applicable consumer law gives you.

1. Return Eligibility

Return eligibility depends on the reason for the return, the product involved, the terms communicated before purchase, and applicable consumer law.

A change-of-mind return is different from a request involving a defective, damaged, incorrect, or materially misdescribed product.

Any voluntary return offer communicated before purchase applies in addition to mandatory consumer rights. Contact us before ordering if you need clarification about whether a change-of-mind return is available for a particular item.

2. Requesting a Return

To discuss a return, email info@vestamodernhome.com with your order number or other proof of purchase, the item involved, and a description of your request.

For a damaged or incorrect item, photographs may help us understand the issue, where they can be taken safely.

Please contact us for the appropriate return address and handling instructions before sending an item back. This request for contact does not make a legal cancellation or return right dependent on our permission.

3. Returning an Item

Package the item securely and include its relevant components and accessories. Where available and suitable, the original packaging may help protect the item during transit.

Keep evidence of return shipment and any tracking information.

Packaging requests do not remove legal rights relating to defective or misdescribed goods. Any assessment of the item’s condition must take applicable consumer protections into account.

4. Damaged, Defective, or Incorrect Items

Contact us promptly if an item arrives damaged, appears defective, or differs from what you ordered.

Include a description of the issue and relevant order details. Retain the item and packaging where safe while we review the matter.

Do not continue using a product that appears unsafe.

We will explain the appropriate resolution based on the circumstances and your applicable rights. A resolution may involve repair, replacement, return, or refund, depending on the situation.

5. Return Shipping and Charges

Responsibility for return shipping depends on the reason for the return, any valid terms disclosed before purchase, and applicable law.

Before arranging shipment, contact us to confirm the return method and any applicable costs.

We will not apply a return or restocking charge that was not properly disclosed or that is prohibited by law. Charges must not reduce a remedy that you are legally entitled to receive without cost.

6. Exchanges

Contact us to discuss whether an exchange is available for the product you purchased.

Availability, product differences, and any price adjustment will need to be confirmed before an exchange is agreed.

An exchange request for a different colour, style, or product is separate from any legal right to a replacement for defective or incorrect goods.

7. Order Cancellations

Email info@vestamodernhome.com as soon as possible if you wish to cancel or change an order.

We will check whether the order can still be changed or stopped. An operational cancellation request may not be possible once fulfilment has progressed.

This does not affect any cancellation or withdrawal right provided by applicable law. If the order has already shipped, we will explain the relevant next steps.

8. Refunds

Where a refund is due, we will confirm the amount and process it without undue delay and within any applicable legal deadline.

Refunds will ordinarily be returned through the original payment method unless another lawful arrangement is agreed with you.

Any treatment of original delivery charges or permitted deductions will follow the applicable purchase terms and consumer law. We will explain the basis of any deduction.

Your payment provider may require additional time to display the refund in your account.

9. Refund Questions and Unresolved Issues

If you are waiting for a refund, contact us with your order number, the date of your request, and any relevant return-tracking information.

We will review the status and explain whether further information is needed.

If you disagree with a return or refund decision, reply with the details you would like reconsidered. This process does not restrict any rights you have to seek assistance from your payment provider, a consumer authority, or another appropriate dispute-resolution body.

10. Contact Us

For returns, cancellations, exchanges, and refund enquiries, contact:

Email: info@vestamodernhome.com
Store: Vesta Modern Home